FAQ

  • What payment methods do you accept?
  • What metals do you use?
  • How do I know which ring size to order?
  • How should I look after my jewellery?
  • Do you offer a warranty?
  • What is gold vermeil?
  • Do you offer returns and exchanges?
  • Where is your jewellery made?
  • Is VAT included in the price?
  • When will my order ship?
  • Does recycled metal mean lower quality?
  • What ring sizes do you offer?
  • How long does gold vermeil jewellery last?
  • What happens if my jewellery arrives with a fault?
  • I live in a humid environment – how can I take care of my jewellery?
  • Do I need to sign for my package?
  • How should I clean my jewellery?
  • Where do you source your diamonds?
  • Is gold vermeil real gold?
  • What if my item was a gift?
  • Should I remove my jewellery when washing/swimming?
  • How is gold vermeil different to gold plated?
  • Can I cancel my order?
  • Can I amend my order?
  • Are lab-grown diamonds real diamonds?
  • I accidentally purchased the wrong item. Can it be modified or cancelled?

Payment

What payment methods do you accept?

We accept all major payment methods, including Visa, Visa Debit, MasterCard, American Express, Paypal, Shop Pay, Apple Pay, and Google Pay.  

Shipping

Is VAT included in the price?

Yes, VAT for all our jewellery is included in the sale price.

When will my order ship?

We aim to ship all orders within 2 days from purchase. Please be aware that shipping times may vary depending on stock availability and delivery location. As soon as your order ships, you will receive a notification email with tracking.

Do I need to sign for my package?

Yes, if your order is over [£300], a signature will be required. Ensure you ship to an address where you will be available to sign for your jewellery.   

We always do our best to ensure your jewellery reaches you safely and quickly. If you have any questions about your order, our customer service team will be happy to help: info@vizzjewelry.com. 

Can I amend my order?

Yes, you can modify your order within one hour of payment. Please do so by contacting our customer service team info@vizzjewelry.com and we will be happy to assist you.  

 After one hour, any unwanted orders will need to be delivered and returned to receive a refund.  

Returns and exchanges

Do you offer returns and exchanges?

Yes, all our jewellery can be returned or exchanged within 60 days of purchase. To exchange or return, please follow these steps:  

 

  1.  Contact us
    Send an exchange/return request to our customer service email: info@vizzjewelry.com, with ‘exchange’ or ‘return’ in the subject line. 
     
  2. Print the postage label
    After we receive your request, we will send you a printable postage label via email.

  3. Drop off for collection
    When you’ve securely packaged your jewellery, simply attach the postage label and drop off at your nearest collection point.

For exchanges, once we have received your unwanted piece, we will charge or refund you the difference of the new item before shipping it to you. 

Refunds for returns and exchanges will be processed within 3-5 working days of our receipt of the jewellery.  

What happens if my jewellery arrives with a fault?

If your jewellery arrives with a fault, please contact our customer service team at info@vizzjewelry.com as soon as possible. If you need to return or replace, we will take you through the next steps to do this.

What if my item was a gift?

If your item was a gift and you would like to return or exchange it, please send the digital invoice received by the original purchaser along with your exchange/return request to our customer service team at info@vizzjewelry.com.  

Depending on whether you would like to exchange or return your jewellery, our team will take you through the next steps.

Can I cancel my order?

Orders may be cancelled within one hour of payment. After this time, orders must be received and returned for a full refund.

I accidentally purchased the wrong item. Can it be modified or cancelled?

Don’t worry - simply contact us within an hour of payment to modify or cancel your order.  

If your question is not included in our FAQs, please do contact us at info@vizzjewelry.com.

Warranty

Do you offer a warranty?

Yes, we offer a warranty to replace any piece of jewellery that suffers damage due to a production defect. Simply return your piece with receipt of purchase within two years and we will send a replacement at no cost to yourself.  

Materials

What metals do you use?

All our jewellery is made of 100% recycled sterling silver and 100% recycled gold vermeil.

Does recycled metal mean lower quality?

Not at all. Recycled gold and sterling silver have the same quality as freshly mined metals because they can both be recycled with little to no degradation of their characteristics. We use recycled gold and sterling silver so our customers can enjoy exclusive jewellery that lasts, while minimizing our environmental impact.

Where do you source your diamonds?

All the diamonds used for our jewellery are lab-grown, meaning they are 100% conflict and industrial-mining free.

Are lab-grown diamonds real diamonds?

Yes. Lab grown diamonds are compositionally identical to their natural counterparts, both are made of pure carbon.

Gold vermeil

What is gold vermeil?

Gold vermeil (pronounced ver-mayis gold applied to sterling silver or brass. The gold layer thickness must be more than 2.5 microns. We use 18 carat gold for our gold vermeil, which is the highest percentage of gold alloy suitable for jewellery. Both the gold outer and sterling silver base we use are 100% recycled.

How long does gold vermeil jewellery last?

Gold vermeil jewellery is more durable than gold plated, due to its thicker layer of gold. Pieces will last even longer if they are cared for properly. To do this, we recommend you:  

  • Keep your jewellery away from liquids and humid environments 
  • Use a soft, dry polishing cloth to remove any dirt by gently wiping your jewellery in one direction, and avoid harsh cleaning products
  • Store it in its protective pouch or box when not wearing it 

Is gold vermeil real gold?

Yes, gold vermeil is real gold. Our gold vermeil uses recycled 18 carat gold on recycled sterling silver.

How is gold vermeil different to gold plated?

Gold vermeil and gold plating are both gold layered onto a base metal. But gold vermeil is a distinct and superior material for several reasons.  

Thickness of gold: The minimum thickness for gold vermeil is 2.5 microns or more, whereas gold plating requires a minimum thickness of 0.5 microns. 

Base material: Our gold vermeil is gold plated on sterling silver or brass. When the sterling silver base comes from recycled sources, the result is high quality jewellery with greater sustainability. 

Durability: Because of the thicker layer of gold used for gold vermeil and the electrolysis technique used in its plating process, it offers a more durable option for jewellery when compared with gold plated. Gold plated can provide benefits for its lower price point, but the high quality of gold vermeil is the best option for gorgeous jewellery that you can wear for years to come. 

Jewellery care

How should I look after my jewellery?

When not wearing your jewellery  

  • Store pieces individually in their pouch or box to avoid rubbing, scratching, and tangling.  
  • Store them in a cool, dry and dark place, such as a drawer or jewellery box.  
  • Silver jewellery should be stored in an airtight plastic bag or box to reduce oxidation. 

 

When wearing your jewellery  

  • Avoid your jewellery encountering beauty products and lotions like perfume, hairspray, make up, sunscreen, deodorant, and skin oils.  
  • Wear silver jewellery often to slow down oxidation. 

I live in a humid environment – how can I take care of my jewellery?

Store your jewellery in an airtight bag or box along with a packet of desiccant crystals to reduce tarnishing.

How should I clean my jewellery?

Gold vermeil and sterling silver jewellery are easily cleaned at home. We recommend using a dry, soft fibre polishing cloth on all your gold vermeil pieces. To remove any dirt or moisture, gently brush your jewellery in one direction.   

If necessary, use a soft toothbrush with mild solution of washing-up liquid diluted with lots of water. Then, rinse your jewellery with water and make sure it’s pat dry thoroughly with a soft cloth.  

We recommend staying away from the harsh chemicals used in jewellery dips, abrasive jewellery cleaners and jewellery polishing cloths – all of these can degrade the condition of your jewellery over time and eventually destroy it.

Should I remove my jewellery when washing/swimming?

Yes, to retain the shine and lustre of our gold and sterling silver pieces, we recommend that you remove your jewellery to avoid its contact with water.   

Salt water and fresh water contain minerals that damage precious metals. The chlorine in swimming pools is particularly damaging for gold and sterling silver and can lead to permanent discoloration.  

Soapy water can leave a thin film that makes pieces appear faded and dull, so we do recommend also removing our jewellery when washing, including rings.

Ring sizing

How do I know which ring size to order?

To find your ring size, wrap a piece of string around your finger and mark the spot where the two ends meet. Measure the length with a ruler and compare it with the size guide below to find your nearest ring size. If your ring size is in between two measurements, we recommend going with the larger size. 

If you are unable to find your ring size with this method, many local jewellery shops will be happy to measure your finger for free.  

 

MM 

Approx. UK   

Approx. EU  

Size 

15.90

K

50

XS

16.71 

M 

52 

S 

17.12 

N 

54 

M 

17.93 

P 

56 

L 

18.75 

R 

58 

XL 

What ring sizes do you offer?

We currently offer rings in sizes EU 50, 52, 54, 56 & 58.  

Production

Where is your jewellery made?

We have partnered with a Responsible Jewellery Council (RJC) certified factory, where we produce all our pieces. Being RJC certified means that our factory ensures the highest standards regarding supply chains, business ethics, health & safety, human rights, and social & environmental performance.